By browsing or buying on Gold.com.bd you agree to these terms. Please read them carefully, especially the sections on gold pricing, hallmarking and orders.
1. Using the website
You must be at least 18 years old and provide accurate information. Use the website only for lawful purposes. You are responsible for keeping your account, password and OTP confidential.
2. Product information
We describe each product as accurately as we can, including metal, purity (karat), net and gross weight, stone details, hallmark and certificate information where applicable. Photographs are for illustration; slight differences in colour or finish may occur because of lighting, screens and the handmade nature of jewellery.
3. Gold & silver pricing
- Prices of gold and silver jewellery follow the published BAJUS rates and can change during the day.
- Price = metal value (net weight × rate) + wastage (if any) + making charge + stone value + VAT, as shown in the price breakup on the product page.
- The price confirmed when you place your order is the price you pay for that order. Later rate changes do not affect an order that has already been confirmed.
- If a price is clearly wrong because of a technical or typing error, we may correct it or cancel the order and refund any payment in full.
4. Hallmark & certification
Where a product is hallmarked or certified, the hallmark ID, testing centre, standard and certificate details are shown on its page and on your invoice. Please check these details when you receive the item. If anything does not match, contact us immediately.
5. Orders & payment
- An order is accepted only after we confirm it (and, where required, after payment or the advance is received).
- All prices are in Bangladeshi Taka (৳). Payment methods are shown at checkout.
- For high-value items we may call you to verify the order and may require advance payment or identity confirmation.
- We may cancel or hold an order for stock unavailability, pricing errors, failed verification or suspected fraud; any payment received will be refunded.
6. Delivery
Delivery times shown are estimates. Jewellery is shipped in secure packaging, and we may ask for identity confirmation or OTP at hand-over. Please inspect the parcel at delivery and report any visible damage immediately. See our Refund Policy for details.
7. Returns & refunds
Returns, exchanges and refunds are governed by our Refund Policy.
8. Intellectual property
The content of this website (text, images, logo and design) belongs to Gold.com.bd or its licensors. You may not copy, republish or use it commercially without written permission.
9. Limitation of liability
To the extent allowed by law, Gold.com.bd is not liable for indirect or consequential loss, or for delays caused by couriers, payment providers or events beyond our control. Nothing in these terms limits your rights under Bangladeshi consumer protection law.
10. Governing law & changes
These terms are governed by the laws of Bangladesh. We may update them from time to time; the date at the top shows the latest version.