Your trust matters to us. This policy explains what personal information Gold.com.bd collects when you browse, register or place an order, how we use it, and the choices you have.
1. Information we collect
- Account & order details: name, phone number, email address, delivery address and order history.
- Payment details: payment is handled by secure gateways (bKash, Nagad, cards, bank transfer). We do not store your full card number or PIN.
- Verification details: for high-value jewellery orders we may ask for identity confirmation to prevent fraud.
- Technical data: device type, browser, IP address and pages viewed, collected through cookies and similar tools.
2. How we use your information
- To process, deliver and confirm your orders and to send delivery updates.
- To verify your phone number with a one-time code (OTP) when required.
- To provide hallmark, certificate and warranty information linked to your purchase.
- To answer your questions and provide after-sales support.
- To prevent fraud and keep the marketplace secure.
- To improve our website, products and services.
- To send offers or gold-rate updates only if you have agreed to receive them.
3. Sharing of information
We do never sell your personal information. We share only what is necessary with: courier and delivery partners, payment gateways and banks, SMS/OTP providers, and authorities when required by law. These partners may use your data only to provide their service to us.
4. Cookies
We use cookies to keep you signed in, remember your cart, and understand how the site is used. You can block or delete cookies in your browser settings, but some features (such as the cart and checkout) may not work without them.
5. Data security
We use SSL encryption, hashed passwords and access controls to protect your data. No online system is completely risk-free, so please keep your password and OTP private and never share them with anyone, including people who claim to represent us.
6. Data retention
We keep order, invoice and warranty records for as long as needed to support you and to meet legal, tax and accounting obligations. Data we no longer need is deleted or anonymised.
7. Your rights
- View or correct your details from My Account.
- Ask us to delete your account and personal data (subject to records we must legally keep).
- Opt out of promotional messages at any time.
8. Children
Our services are intended for people aged 18 and over. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version; continued use of the site means you accept the updated policy.